1. Home
  2. FAQ
Frequently Asked Questions

Zebets FAQ – All your answers, right here

From deposits and betting to live scores and account security — find clear, detailed answers to all your Zebets questions, right here in Bangla.

Quick Links
Match Cancelled Settlement
Language Settings Interface
Data Privacy Encryption
Live Score Real-Time
Deposit Time & Issues
Slots Game Types
7
Key Questions
In Bengali
All Answers
24/7
Live Support
< 5 মিনিট
Average Resolution Time

We know you have questions

The most common questions users have about Zebets — all answered here, in plain English.

Whether you're new to Zebets or a long-time user, questions come up. How long does a deposit take? What happens if a match is cancelled? Where do I check live scores? We've pulled all the answers together in one place.

If you can't find your answer here, reach out via live chat – our Bengali-speaking support team is always ready to help.

Contact Support: support@zebets.ws or Live Chat (24/7)

No results found. Try searching with different keywords.

At Zebets, the settlement rule for a cancelled or incomplete match depends on the type of bet and the specific circumstances. There are generally three scenarios:
  • Cancelled before kick-off: The full stake is returned to your wallet, usually within 1–3 business days.
  • Void after a specific over or time (e.g. D/L method in cricket): Bets are settled based on official results from the international cricket board. If no official result is available, the bet amount will be refunded.
  • Suspended due to natural disaster or unforeseen circumstances: Zebets follows the referee authority's decision and waits 72 hours. If the match does not resume within 72 hours, the bet is voided and a full refund is issued.
For live bets, settlement may be based on the result at the point where the match was played up to. For full details, see the rules Terms & Conditions on this page.

Yes, Zebets supports multiple languages. Changing the interface language is very straightforward:
  • Step 1 Tap the globe icon at the top right of the screen () or the flag icon.
  • Step 2 Select your preferred language from the dropdown menu. Bengali (Bangladesh), English, and several other languages are available.
  • Step 3 The page will reload automatically after your selection and display in the new language.
If you change the language while logged in, your preference is saved to your profile and will stay the same next time you log in. Without logging in, the language change is temporary only. Bengali is set as the default language for users in Bangladesh.

Zebets treats the security of user data and funds as its top priority. Multiple layers of protection are in place:
  • 256-bit SSL/TLS Encryption: All data between your browser and Zebets servers travels through an encrypted channel. No one can intercept it along the way.
  • Password Security: Your password is never stored in plain text. Industry-standard bcrypt hashing is used.
  • Privacy of Personal Information: Your name, mobile number, and personal details are never sold or shared with third parties. Learn more Privacy Policy.
  • Fund Protection: User wallet balances are held in separate, secured accounts.
  • Two-Factor Authentication (2FA): Enable 2FA in your profile settings for an extra layer of account security.
If any suspicious login activity is detected, Zebets will automatically notify you and may lock your session.

Live match scores and stats are available directly within the Zebets betting interface. Here's how to use it:
  • Step 1 Log in and go to the "Live Betting" or "Live" section.
  • Step 2 Click on the match you want to bet on. The match page displays the scoreboard, time, cards, and fouls updated in real time.
  • Step 3 Click the streaming icon () is shown, you can watch the live video stream directly. A minimum balance in your account is required to access this feature.
Stats Panel: Ball-by-ball updates (cricket), pass maps (football), service points (tennis) — all available on the match page. For the best mobile experience, switch to landscape mode.

Deposits via mobile banking on Zebets are generally processed very quickly:
  • bKash & Nagad: Funds are added to your wallet within 2–5 minutes. During peak hours (7–11 PM), it may take up to 10–15 minutes.
  • Rocket: Usually 5–10 minutes.
  • Minimum deposit: Start with as little as ৳100.
What to do if a deposit fails:
  • First, check your transaction history in your bKash/Nagad app to confirm whether the amount was deducted.
  • If money was deducted but hasn't appeared in your Zebets wallet, note your Transaction ID (TxID).
  • Contact Zebets via live chat or at support@zebets.ws with your TxID.
  • Credits or refunds are typically processed manually within 1–2 hours.
  • If no amount was deducted, try again through the payment portal.

Zebets' casino section features hundreds of slots from the world's top game providers. The main categories are:
  • Classic Slots (3-Reel): Simple gameplay just like classic fruit slot machines. Perfect for beginners.
  • Video Slots (5+ reels): Animated graphics, themed games, bonus rounds, and free spin features included.
  • Progressive Jackpot Slots: A portion of every bet contributes to the jackpot pool — win it once and the reward can be massive.
  • Megaways Slots: Thousands of ways to win change with every spin. Games from Bonanza and Big Time Gaming are available here.
  • Live Casino: Live Roulette, Blackjack, and Baccarat with real dealers.
You can place bets on slots games starting from as little as ৳10. Want to try before you wager? Use "Demo" mode to play for free — no money needed.

The minimum deposit amount on Zebets varies by payment method:
  • bKash: Minimum ৳100 – Maximum ৳25,000 per transaction
  • Nagad: Minimum ৳100 – Maximum ৳20,000 per transaction
  • Rocket (Dutch-Bangla): Minimum ৳200 – Maximum ৳15,000 per transaction
  • Bank Transfer: Minimum ৳500 – No specific maximum limit
For the first deposit bonus: A minimum deposit of ৳500 is generally required to qualify for a bonus. You can still bet with a ৳100 deposit, but the welcome bonus has its own separate terms.

You can deposit multiple times a day. Zebets does not charge any fees for deposits, though your mobile banking app's standard charges may apply.

Why Zebets is easy to use

We're with you every step of the way

Fully in Bengali

From registration to withdrawal, betting to support – everything is available in Bengali. No English required.

Bengali Interface
Fast Deposits & Withdrawals

Instant deposits via bKash and Nagad, with fast withdrawal processing.

bKash Nagad Rocket
24/7 Support in Bengali

Even at 2 AM, our live chat is there for you. Average resolution time is under 5 minutes.

Live Chat Email
Industry-Standard Security

SSL encryption, 2FA, and password hashing — your account and funds are always protected.

256-bit SSL 2FA
Live Betting & Scores

Real-time odds and live scores side by side during the match – the ultimate live betting experience.

In-Play Real-Time
Regular Bonuses & Offers

From welcome bonuses to cashback and reload bonuses – regular members get the most out of every offer.

Welcome Bonus Cashback

How to Use the FAQ Page

The Zebets FAQ page is a comprehensive resource for Bangladesh's most frequently asked betting questions. Find detailed answers covering deposits, betting rules, security, and live scores all in one place.

Type a keyword into the search bar at the top of the page and the relevant FAQ will be highlighted. You can also use the category buttons (Betting, Payment, Games, Account) to filter questions by topic.

Zebets' FAQ Regularly updated. Any new features, payment methods, or rule changes are announced on this page first — so check back every now and then.

Tips: Don't worry if you can't find your question. Ask us in Bengali via Zebets live chat – our support team is ready to help at any time.

If you can't find what you're looking for in the FAQ, Responsible Gaming Visit the page for more details on betting. Betting Tips Find a detailed guide on betting strategies on this page.

Have questions? We're here to help

If you can't find your answer in the FAQ, contact support directly – or join Zebets now.

Register for Free Log In
Support in Bangla 24/7 Live Chat Quick Resolution Welcome Bonus
বাংলা