Zebets Privacy Policy – How Your Information Is Kept Safe

This Privacy Policy applies to all users of the Zebets platform. By visiting the Zebets website, creating an account, or using any of our services, you are agreeing to this Privacy Policy.

We believe privacy is a fundamental right. At Zebets, you have every right to know why each piece of your data is collected and how it is used. This policy exists to ensure exactly that transparency.

Zebets only collects data that is necessary to operate the platform and deliver its services. The types of data collected are outlined below:

Zebets uses your data for the following specific purposes:

• Account Management: To verify registration and login, and to keep your account secure.
• Identity Verification (KYC): To prevent fraud and ensure age verification.
• Payment Processing: To process deposits and withdrawals.
• Service Improvement: To analyze how you use the platform and make it better.
• Customer Support: To effectively assist with resolving issues.
• Legal Obligation: To comply with applicable laws and regulations.
• Responsible Gaming: To identify problematic betting behaviour and offer support.

Zebets uses industry-standard technology to keep your data secure:

• SSL/TLS Encryption: All communication on our website is encrypted with 256-bit SSL.
• Database Encryption: Stored data is protected with AES-256 encryption.
• Access Control: Only authorised staff can access specific data.
• Regular Audits: External security experts regularly audit and verify our systems.
• Backup Protection: All backups are encrypted and stored in secure locations.

That said, no data transmission over the internet is completely secure. We take every measure to protect your information, but absolute security cannot be guaranteed.

Zebets does not sell your data. However, limited information may be shared in certain specific circumstances:

• Payment Provider: Only the information necessary to process transactions with mobile banking providers such as bKash, Nagad, and Rocket.
• Technology Partner: Technology service providers that support platform operations, all of whom are required to comply with our privacy standards.
• Legal Requirements: When required by a court order or a lawful request from a government authority.
• Fraud Prevention: To relevant authorities investigating cybercrime.

The Zebets website uses cookies and similar technologies. These fall into three categories:

• Essential Cookies: Required to maintain login sessions and ensure site security. These cannot be disabled as the site will not function without them.
• Functionality Cookies: To remember your language preference, theme, and other settings.
• Analytics Cookies: Understands which pages are visited most to help improve the platform. These are completely anonymous.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features on the site to stop working.

Financial data is the most sensitive. Zebets takes special measures to protect it:

• Your full mobile banking number is never stored on our servers — only a masked version is kept (e.g., 018XX-XXXXX).
• Payments are processed directly through the relevant mobile banking gateway — Zebets only facilitates the connection.
• Every transaction generates a unique transaction ID used for verification and auditing purposes.
• Suspicious transactions are automatically flagged and reviewed by our team.

You have the following rights regarding your personal data on the Zebets platform:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can update any information that is incorrect or out of date.
• Right to Erasure: You may request that your data be deleted under certain conditions.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Portability: You can receive your data in a machine-readable format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise any of these rights, email us at support@zebets.ws or reach out via live chat. We will respond within 30 business days.

Different types of data are retained for different periods:

• Account Information: For the full duration your account is active, and for 5 years after closure for legal requirements.
• Transaction Records: Up to 7 years under Bangladesh financial law.
• KYC Documents: Up to 5 years after account closure.
• Log Files: 90 days to 1 year.
• Support Conversations: Up to 2 years after the issue is resolved.

Once the designated retention period ends, data is securely deleted or anonymized.

Zebets strictly prohibits collecting data from anyone under the age of 18. We actively take steps to prevent minors from accessing the platform:

• Date of birth is verified at registration.
• If there is any doubt, proof of age (NID or birth certificate) will be requested.
• Any account found to belong to a minor is immediately closed and all collected data is deleted.

Zebets may update this privacy policy from time to time. When changes are made:

• You will be notified of any significant changes via your registered email or account notifications.
• The date of any changes will always be visible on this page.
• Continuing to use the site after changes take effect constitutes acceptance of the updated policy.

For any privacy-related questions, requests, or complaints, please reach out to Zebets:

• Email: support@zebets.ws (use subject line "Privacy Request")
• Live Chat: 24/7 Bangla support is available on the website
• Response Time: Typically within 3–7 business days